Currency rates

26.07.2017

Buy Sell
USD 1.694 1.701
EUR 1.96 1.99
GBP 2.192 2.225
RUR 0.028 0.0285
Buy Sell
USD 1.694 1.701
EUR 1.963 1.992
GBP 2.195 2.227
RUR 0.028 0.0286
CHF 1.7669 1.7936
CAD 1.346 1.3664
TRY 0.4716 0.4788
JPY 1.5048 1.5276
AED 0.4585 0.4654
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Customer applications

DemirBank makes an effort to improve the quality of services and ensure customer satisfaction. In any case if you have any comments or suggestions about our products and services, please contact us.

DemirBank makes an effort to improve the quality of services and ensure customer satisfaction. In any case if you have any comments or suggestions about our products and services, please contact us.

How could you express your comments or suggestions about our products and services?

You can express your comments and suggestions in the following ways:

  • Call the hotline (012) 149;
  • Send an email to shikayet@demirbank.az;
  • Send a request via the corporate website (www.demirbank.az) or write to us on social networks pages (Facebook, İnstagram, Twitter);
  • Send a letter by post (at AZ 1008 Baku city, street Karabakh 31.);
  • Call any of the Bank's branches to the responsible person or lower letter box for complaints.

What information should be noted:

  • Contact information (name, surname, home and mobile phone number, an email (if available))
  • Account number (this information can not be sent via email)
  • A detailed summary of the comments and suggestions
  • Your suggestions for solving problems to improve service levels

Next stage

Each applicant for the status of follow-up treatment through a centralized database is given a special code. The hotline (012 149), and entering the code, the customer can obtain detailed information about the status of his application. Not all clients are given a response on the day of treatment, as further investigation of cases is required in some cases. In this case, the answer to your appeal was received within 3 working days. If the review process will be delayed for a period of more than 5 days, representatives of the bank will inform you about the status of your treatment. Full admission response time - 30 days.

What can  applicant do in the case of dissatisfaction with the answer given to him?

Our main goal is to provide an answer to your appeal in the framework of consumer protection as soon as possible. In the case of dissatisfaction with the response provided to you, you can contact the Quality Control Department (012-4447198) for retrial. If in case you are not satisfied with the result of consideration of the case, you can apply to the Central Bank or the court.

Contact information of the Central Bank:

Adress: AZ1014, Baku.  32, Rashid Behbudov st.

Phone: (994 12) 493 11 22

Fax: (994 12) 493 55 41

E-mail: mail@cbar.az

Guidelines for processing consumer feedback at DemirBank OJSC